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Can I pay by credit card the day of the tour?

We only accept major credit or debit cards. Paying by credit card is a safe and easy way to reserve your spot. You must pay for your tour at least 72 hours in advance to secure a seat on the boat. 100% refund for weather or cancellation made at least 72 hours from tour time. No refunds for “No Shows”, late arrivals or cancellations made within 72 hours from tour time.

Is there a weight limit for the boats?
Yes. The weight limit is 250 lbs per person for safety reasons.

How many days a week are the tours available?
The Black Creek tour is tour 7 days a week and twice per day (weather permitting). Tour times are 9a.m. - 12noon & 1p.m. - 4p.m. All other tours please click on the "Book Online Now" button to check times and availability.

What happens in the event of bad weather?
We will not go out in rain, dangerous conditions/high winds or when the temperature is below 65 degrees. In the event of bad weather we will try to reschedule you to a different day. If we are not able to reschedule, all monies paid will be refunded.

Are the boats safe?
The boats are designed not only for fun, but with safety in mind. They are constructed of the highest quality marine materials such as rotomolded, seamless polyethylene, urethane foam and marine-specified hardware. CraigCats are practically indestructible and built to take all of the punishment an active boater gives. Secondly, they turn in such a way as to never flip over due to turning through wakes. All safety equipment is included and onboard each boat.  We teach first time boaters to navigate the boats with great ease!  

How old do you have to be to drive?
You must be 18 years old with a valid driver's license to drive the boat. 

How old do you have to be to ride?
Children 6 years old and up may ride on the boat with an adult.  Life preservers must be worn for all children 6 years old to 15 years old. Optional for 16 years and older.

Can we bring snacks and other drinks?
We provide bottled water for each boat. You may bring snacks and other drinks. Keep in mind that there is limited space on the boat to store items.

What if we have an odd number of people like 3 or 5 or 7?
2 people must be in each boat that goes out on the tour (excluding the guide boat).  In the event you have an odd number in your party, one person will ride with the guide on his boat. There will be opportunities to switch drivers and riders during the tour.

How many people can go on the tour at any one time?
We currently have 4 CraigCat boats. 1 boat is used for the tour guide but has (1) seat available to rent as a rider only. The 3 other boats can accommodate 6 people. That’s a total of (7) people maximum in any party.  

Is there a restroom break during the tour?
No. There are bathrooms located at the Knights Marina where we launch from that you may use before we start the tour.

How do I book a special event tour?
To book a special event tour please call (855) 233-2026.

How do I request a refund?
To request a full refund please call (855) 233-2026.

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Contact

Thank you for your interest. Please reach out with questions or comments using the information below. We look forward to hearing from you.

Phones
(855) 233-2026 (Office)
(904) 719-4215 (Mobile)
(904) 374-9781 (Alternate)

Departure Point

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Mailing Address
PO Box 24093
Jacksonville, FL 32241

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